Refund policy

30-day returns

We want you to love your Genuine Herbals order. Unopened, unused products in their original packaging may be returned within 30 days of delivery for a refund to the original payment method.

Items we can't accept

For hygiene and safety reasons, we cannot accept returns of opened supplements, foods, teas, skincare or personal care products, or items marked final sale - unless they arrived damaged, defective or incorrect.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email info@genuineherbals.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund at no extra cost.

How to start a return

Email info@genuineherbals.com with your order number and the items you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted.

Return shipping

Unless the return is due to our error, return shipping costs are the customer's responsibility and original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are processed within 5-10 business days to your original payment method.

Cancellations

Orders can be cancelled within 12 hours of purchase by emailing info@genuineherbals.com. After an order has been sent to fulfilment it can no longer be cancelled.