FAQ

Where do you ship?

We ship worldwide. Supplements may be restricted in some countries due to local regulations; if an item can't ship to your country, it won't be available at checkout.

How long does delivery take?

Orders are processed within 1-3 business days. Delivery typically takes 3-7 business days to the US and Canada and 7-15 business days internationally. You'll receive a tracking link by email once your order ships.

Do you charge customs or duties?

International orders may be subject to import duties and taxes set by your country, which are the customer's responsibility unless stated at checkout.

Are your products natural and safe?

We select products with clean, transparent ingredients from trusted manufacturers. Please read each label carefully and consult your healthcare provider before starting any supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.

Can I return a product?

Unopened products in original condition can be returned within 30 days of delivery. For hygiene and safety reasons we cannot accept opened supplements, foods or personal care items unless they arrived damaged or incorrect. See our Refund Policy for details.

My order arrived damaged - what do I do?

Email info@genuineherbals.com within 7 days with your order number and a photo, and we'll send a replacement or refund.

Do you offer discounts?

Join our newsletter for 10% off your first order, plus early access to sales and new arrivals.

How can I contact you?

Email us at info@genuineherbals.com or use our Contact page. We reply within 1-2 business days.

Disclaimer

These statements have not been evaluated by the Food and Drug Administration or Health Canada. Products are not intended to diagnose, treat, cure or prevent any disease.